Error: Error starting the IO Worker. Please contact support. Terminating the binary

The issue you’re experiencing "with waiting IO containers" could be caused by the Connectivity Issues & Containerd Enabled


1️⃣ Please ensure that both Docker and Binary are up to date: DOCKER & BINARY  



2️⃣ Connectivity 

A reliable connection is crucial for proper container operation.

  • make sure, your network connection is stable. And meets the Minimum Requirements.
  • (Recommendation for low speed: if you are using WIFI connection, please use a cable connection)
  • Speed test can be performed: HERE


3️⃣ Containerd Enabled

Containerd can interfere with Docker's default image and container management system, potentially causing issues with starting containers.


  • To make sure Containerd for pulling and storing images is disabled, please navigate to the Docker Desktop settings and, in the General tab, ensure that the option "Use containerd for pulling and storing images" on the right side of the window is unchecked. 
    • Click the gear ⚙️ icon in the top-right corner of the Docker Desktop application.
    • Uncheck the Option of "Use containerd for pulling and storing images" 
    • Click "Apply & Restart" 

If this box is checked, please uncheck it and proceed with the re-run process.

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